At EdforTech Corp, we strive to provide high-quality educational products and services. If you are not fully satisfied with your purchase, we’re here to help. Please review our returns and refund policy below.

1. Digital Products (E-books, Courses, Software, Subscriptions)

Due to the nature of digital products, all sales are final, and we generally do not offer refunds. However, we may provide refunds in the following circumstances:

• Duplicate purchase – If you accidentally purchase the same product twice, we will issue a full refund for the duplicate order.
• Technical issues – If you experience technical problems preventing access to the product and we are unable to resolve them within a reasonable time, you may be eligible for a refund.
• Dissatisfaction guarantee (if applicable) – If we offer a money-back guarantee on certain digital products, you must request a refund within 60 days of purchase, providing details of your concern.

Subscription Services

• If you have purchased a subscription, you may cancel at any time by contacting [email protected]. However, cancellations take effect at the end of the current billing period, and no prorated refunds will be issued unless otherwise specified.
• In exceptional cases (e.g., accidental renewal), we may review refund requests on a case-by-case basis.

2. Physical Products (Devices, Robots, Learning Kits, Books, etc.)

If you have purchased a physical product from our website, you may return it within 30 days of delivery, provided it meets the following conditions:

• The item is unused, in its original packaging, and in resellable condition.
• Proof of purchase (order confirmation or receipt) is provided.
• The return is initiated within 25 days of receipt.

Return Process

1. Contact our support team at [email protected] to request a return authorization.
2. Ship the item to the address provided in the return confirmation email. The customer is responsible for return shipping costs, unless the return is due to our error (e.g., wrong or defective item received).
3. Once we receive and inspect the returned item, we will process your refund within 30 business days.

Non-Returnable Physical Products

• Opened or used items (unless defective)
• Items purchased on clearance or marked as final sale

3. Refund Processing

• Refunds are issued to the original payment method used for the purchase.
• Depending on your bank or payment provider, refunds may take 5 to 15 business days to reflect in your account.
• If you have not received your refund after15 days, please check with your bank before contacting us.

4. Exchanges

We do not offer direct exchanges. If you need a different product, please return the original item (if eligible) and place a new order.

5. Contact Us

If you have any questions about our returns and refund policy, please contact us at:
📧 [email protected]
📞 760-650-2687

Last Updated: 2025-01-31